Feedback and Complaints

Arcapita seeks to maintain and enhance our reputation of providing our customers and stakeholders with high quality products and services. Arcapita is committed to be responsive to the needs and concerns of our customers, or potential customers, and other stakeholders. We value feedback received as it assist us to improve our products and services and we aim to resolve any complaints received at the earliest.

If you wish to submit a complaint, please contact us on

We will acknowledge receipt of the compliant within 5 working days and will respond to the compliant after a detailed investigation within 4 weeks of receiving the complaint along with a proposed suitable solution.

Further guidance on the manner in which Arcapita receives and manages complaints can be found here.