Arcapita balances the principles of fairness, integrity and sustainability to operate transparently and responsibly.
Arcapita balances the principles of fairness, integrity and sustainability to operate transparently and responsibly.
We are committed to responding promptly to the concerns of our clients and stakeholders. Feedback plays an important role in helping us enhance the quality of our services, and we strive to address any complaints as quickly and constructively as possible.
If you would like to submit a complaint, please contact us at: customercomplaintsofficer@arcapita.com
We will acknowledge receipt of your complaint within five (5) working days, and aim to provide a response, including a proposed resolution, within four (4) weeks following a thorough review.
For further details on how Arcapita receives and manages complaints, please click here.